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BOARD & GOVERNANCE

Governance

The Dispute Service Ltd is a company limited by guarantee. The company was originally set up in 2003 to provide a voluntary deposit disputes services for letting agents. Since then The Dispute Service has secured Government backed tenancy deposit protection services across the UK, undertakes conciliation and mediation activities in the private rented sector, operates an insurance claims adjudication service, develops dispute resolution software solutions and is soon to launch an Ombudsman redress service for purchasers of new homes.

The Group consist of a number of subsidiary organisations and has a turnover [2021] of £10.5m, employs 140 staff and has offices in Hemel Hempstead, Glasgow and Belfast.

Independence

The Group Board is committed to independence and fairness in all of its activities.  The Board has an independent chair and a majority of independent non executive directors. In relation to its tenancy deposit activities, it has a minority of three non executive directors with links to letting agents or landlords.

In relation to its work with New Homes none of the directors has links with Registered developers who will come under the jurisdiction of the New Homes Ombudsman Service.

The Board has a Code of Conduct and a Register of Interests.

TDS Man in Chair

The Dispute Service Board members consist of:

Independents

Martin Partington KC CBE

Martin is a retired academic lawyer, a former Law Commissioner and Emeritus Professor of Law at Bristol University.

Mark Allan

Mark is the General Manager at BUPA Dental Care.

Anda Gregory

Anda was the Group Chief Development Officer at Glass and Glazing Federation.

Jacqs Harper

Jacqs is the Digital Director at Nuffield Health.

Paula Quigley

Paula is the Chief Executive of Mainstay in Northern Ireland.

Member Nominees

Luay Al-Khatib [RICS]

Luay is the Global Director for Standards and Professional Development at the Royal Institution of Chartered Surveyors.

Nathan Emerson [Propertymark]

Nathan is Chief Executive Officer at Propertymark.

Jodi Berg [NRLA]

Jodi is Chair of the National Residential Landlords Association, an experienced Complaints Reviewer and former Chair of the Administrative Justice Council.

Executives

Steve Harriott

Steve is the group CEO at TDS.  He has a background in property management and is a former Chair at the Waterways Ombudsman. 

Nick Hankey

Nick is Deputy CEO [Resources] and MD Scotland.  An accountant by profession, he has been at The Dispute Service since 2011.

Neil Peers

Neil is the Chief Operating Officer at TDS and joined the Group in April 2021 from Sky.

The New Homes Ombudsman Service board members

The board consists of: 

Independents

(all Board members are independent of those subject to investigation by NHOS)

Jodi Berg [NRLA]

Jodi is Chair of the National Residential Landlords Association, an experienced Complaints Reviewer and former Chair of the Administrative Justice Council.

Steve Harriott

Group CEO at TDS

Martin Partington KC CBE

Martin is a retired academic lawyer, a former Law Commissioner and Emeritus Professor of Law at Bristol University.

Mike Biles

Former Housing Ombudsman

Sarah Daniel

Waterways Ombudsman

Malcolm MacLeod

Former Scotland Director NHBC

Alison MacDougall

New Homes Ombudsman

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