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LIFE AT TDS

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We encourage curiosity, reward those who challenge the status quo and place colleagues at the centre of everything we do.

 

We celebrate diversity, foster inclusivity, and as a Disability Confident employer we support disabled individuals with equal opportunities to thrive in the workforce. We believe people, with different perspectives make TDS a better business. Our customers are diverse, so we should be, too. We want you to fully embrace being yourself. Whoever you are. Wherever you’re from.

Our culture

Our success goes hand in hand with having a strong culture. The below set out the experience of everyone who works here: 

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Communication 

We are extremely proud of our open and honest two-way communication. We ensure that everyone has the opportunity to voice their ideas and know that they’ll be heard.

 

Our flat structure and open plan office allow fast and efficient communication flow at all levels. 

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Inclusion

Our inclusive, open-minded and respectful environment ensures we support colleagues in achieving their career goals and in driving change.  
 
Our Diversity; Fundraising; Colleague Consultation Forum; Giving Something Back; and Wellbeing working groups help create a great working environment.

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Recognition

You’ll be seen as an individual; valued and recognised for who and what you are. 
 
Our colleague recognition scheme puts the power in colleagues’ hands to recognise and reward each other for the work they are doing. 

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Fun

Having fun and spending time with colleagues is encouraged; it makes life more enjoyable. There are many ways in which we foster fun, from competitions to social events.

Our modern offices, snack bar, on-site cafe, and easy to reach food outlets make TDS even better.

Our values

Our values are the things we hold most important that define how we do what we do. Our values were created by and for our colleagues.  

If we all take pride in TDS's values, we'll all be working together towards the same goals - collaboration makes for a much stronger team. Each year we carry out regular all-colleague surveys.

We ask our colleagues to tell us where we're strong and where we need to improve. 

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Customer focused

We treat every customer as an individual.

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Fairness

We provide impartial advice, making fair and independent decisions.

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Making a difference

We improve industry standards.

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Teamwork

We work as one team, progressing together.

What you get

Who doesn’t love a perk? Well, at TDS you get plenty. Generous pension. Private health care. Access to learning courses to support development. We also provide a cost of living support allowance to all employees. And that’s just to name a few.  

We are proud to be a Disability Confident employer

We are committed to supporting disabled individuals and providing them with equal opportunities to thrive in the workforce.  We hope it will help remove barriers that might be preventing disabled people and those with long-term health conditions from wanting to work with us, increase our understanding of disability, and create opportunities for people within the local community.

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We’ve been recognised 

We’re not the only ones who think it’s a brilliant place to work. TDS was placed number 3 in the Best 100 Not-for-profit organisations to work for in 2021. 

TDS has also been recognised through awards, accreditations, and certifications.   

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Our tenancy deposit protection schemes are multi-award-winning having been recognised for their outstanding customer service to clients by The ESTAS, the biggest award scheme in the UK residential property industry.  

Our teams

Play a part in delivering services that protect customers from the get-go. Whether you’re providing great customer service, building our technology solutions, helping resolve issues efficiently should they arise or selling our services and partnerships. Here, your ideas and opinions are not only welcomed, but they’re also expected. 

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Customer
Operations 

Your patience, positivity, and passion for giving customers the best possible service make customers glad they chose TDS. 

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Technology

Our tech teams collaborate to create services and platforms that make life easier for our customers. 

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Sales &
Client Success

Through selling our services you’ll build relationships with businesses of all different sizes and find new opportunities for us too.  

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Corporate 

Our collaborative corporate teams line us up for success. From finance to HR, our work fuels our growth.

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Alternative Dispute Resolution 

Our resolution and adjudication teams solve problems quickly to avoid the stresses of going to court.  

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Marketing

Driving innovation and creativity through digital marketing expertise, we bring our brand to life.

Life at TDS

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George, Credit Controller

Since starting my role at TDS, I have felt respected and supported by not just my team, but the whole company. TDS have helped me grow as an individual and as a professional. I was accepted onto the mentoring programme and have been given the opportunity to work alongside the company accountant and deputy CEO. I cannot thank TDS enough for granting me the chance to establish myself in this great company.

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