LEADERSHIP
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Our TDS Group leadership team and their areas of expertise
Group Chief Executive
Steve Harriott has been the CEO at The Dispute Service since 2010. He has a background in social housing and was Chair and Vice Chair at the Waterways Ombudsman.
Chief Financial Officer
Nicky Wharton is the Chief Financial Officer and is responsible for finance and compliance. With a strong background in finance, she has been at TDS since 2023.
Chief Operating Officer
Neil Peers is the Chief Operating Officer and responsible for coordinating the work of our core operational teams, including Customer Operations, Resolution (covering Resolution Operations and Adjudication), Sales and Client Success, Marketing, Product & Partnerships, and TDS Northern Ireland, ensuring alignment and collaboration across functions to deliver strategic outcomes.
Chief Technology Officer
Alex Hillier is the Group Technology Director and is responsible for the tenancy deposit and dispute resolution platforms, data and security.
Director of Human Resources
Josanne Leon is the Director of Human Resources and is responsible for leading the group’s HR strategy, overseeing talent acquisition, colleague engagement, and organisational development across the business.
New Homes Ombudsman
Nigel Cates became the New Homes Ombudsman in September 2024. He has previously worked in senior positions with HSBC UK Bank, the Financial Ombudsman Service and the Office of Fair Trading.
Director of Resolution
Sandy Bastin is the Director of Resolution and is responsible for resolving the group’s tenancy deposit disputes through our Resolution Operations and Adjudication teams.
Interim Director of Customer Operations
Alistair Watson is the Interim Director of Customer Operations and is responsible for the group's tenancy deposit contact centre operations and ensuring delivery against key performance indicators.