DISPUTE RESOLUTION SERVICES
Deposit disputes
We provide free dispute resolution services for tenancy deposit disputes arising from protected deposits with one of our tenancy deposit protection schemes. We also provide training and guidance services.
Through our software solution and conciliation activities we aim to resolve most disputes by agreement but where this is not possible our adjudicators will make a binding decision on how the deposit should be split between the landlord and the tenant, based on the evidence that has been submitted to them to consider.
My Housing Issue Gateway
The TDS Charitable Foundation has developed a free interactive website to help renters solve issues in their rental homes, such as those relating to disrepair, deposits, rent arrears and more.
After answering a few short questions about their situation, renters are given clear action plan with information on their rights and options. There are a range of useful tools like letter templates and links to other sources of free help and advice.
New Homes Ombudsman Service
The Dispute Service has been commissioned by the New Homes Quality Board to operate the New Homes Ombudsman Service, a service validated by the Ombudsman Association.
This service became operational in October 2022 and resolves disputes between homebuyers and the developers of new homes. The Ombudsman can consider complaints about breaches of the New Homes Quality Code up to two years from the time the new home was purchased.
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