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Deposit disputes

We provide free dispute resolution services for tenancy deposit disputes arising from protected deposits with one of our tenancy deposit protection schemes. We also provide training and guidance services.

Through our software solution and conciliation activities we aim to resolve most disputes by agreement but where this is not possible our adjudicators will make a binding decision on how the deposit should be split between the landlord and the tenant, based on the evidence that has been submitted to them to consider.

New Homes Ombudsman Service

The Dispute Service has been commissioned by the New Homes Quality Board to operate the New Homes Ombudsman Service, a service validated by the Ombudsman Association.

This service became operational in October 2022 and resolves disputes between homebuyers and the developers of new homes. The Ombudsman can consider complaints about breaches of the New Homes Quality Code up to two years from the time the new home was purchased.


Tenancy Redress Service, TDS Resolution & SDS Resolve

These are free conciliation and mediation services that aim to help landlords and tenants resolve disputes between themselves, without having to go to Court.  


Zero Deposit Disputes

TDS provides Alternate Dispute Resolution services in relation to disputes about claims for losses at the end of tenancies covered by the Zero Deposit financial guarantee to landlords.

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