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Expanding TDS Resolution Services to Letting Agents: Discover the Benefits in Our Upcoming Webinar!

TDS Resolution, a free mediation and conciliation service for landlords and tenants, has expanded the scope of its dispute resolution service to include letting agents.

"TDS Resolution is a key part of our work, enabling landlords and tenants to work with our staff to reach a mutual agreement over in-tenancy disputes and hopefully prevent tenancies from being brought to an end” comments TDS Group CEO, Steve Harriott.

“It's one element of our strategic purpose of trying to make life easier for our customers. Up until now, we have only taken referrals from either tenants or landlords. We're now opening that up to TDS member letting agents to refer potential disputes to us (with the consent of the landlord) .”

Resolve disputes without the need for formal adjudication

TDS Resolution provides landlords, tenants and now TDS member agents with an independent and impartial means of resolving mid tenancy disputes in England and Wales.

The dispute resolution service helps with disputes over:

  • Property standards

  • Repairs

  • Entry rights

  • Rent arrears

  • Threatened evictions

  • Breach of tenancy terms

  • Noise/Anti-social behaviour (except serious anti-social activity)

Agents will need to be members of Tenancy Deposit Scheme, and receive consent from the landlord to act on their behalf.

Sanam Khan, Head of Resolution Operations, said: "TDS Resolution is helping to sustain tenancies by providing a resolution and conciliation service that allows parties to reach agreements quickly and easily. Through this service, parties can avoid the need to go through costly and lengthy court proceedings, allowing tenancies to continue without interruption. We are delighted to be able to extend our services to our TDS member agents, allowing them to use us to help resolve mid tenancy disputes promptly and efficiently. We have a team of experienced staff who can work with landlords and tenants to identify whether a mutually agreed resolution to the issue can be found."

Steve concludes:

"Early resolution is a key element of our tenancy deposit dispute resolution activity. In 2021/22, we were able to resolve 3,902 disputes without the need for formal adjudication, representing 27% of all cases decided either through ADR or by agreement.

We have the skills to help landlords and tenants with their in-tenancy disputes, and we hope that letting agents and their landlords and tenants will value this additional support to help make their lives easier. This is a great achievement and we look forward to continuing our work to minimise deposit disputes."

To begin the process with TDS Resolution, fill out the Resolution Referral Form on our website.

Join our upcoming TDS Resolution webinar to hear how our dispute resolution service works

Our Lead TDS Adjudicator and Mediator, Sara Hesp, will be running a webinar on TDS Resolution. She will provide an introduction to mediation so you can learn the ins and outs of how it works, and get a glimpse into real-life case studies TDS has worked on already.

The webinar takes place on Wednesday, July 5th from 1 - 1:45pm.

Learn how to settle disputes quickly and effectively without the need for legal action. Landlords and agents will benefit from this opportunity to find out how TDS mediation can help them resolve disputes with ease.


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The Dispute Service Limited is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.

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