About Us
TDS Group is the leading tenancy deposit and resolution service provider in the UK making life easier for tens of thousands of agents, landlords, developers, and millions of tenants and homebuyers.
TDS is backed by Propertymark, Royal institute of Chartered Surveyors (RICS) and the National Residential Landlords Association (NRLA). Through our charitable foundations we are working to improve standards in the Private Rented Sector. TDS is a not-for-profit company with offices in Hemel Hempstead, Glasgow, and Belfast.
Dispute Resolution
Deposit Disputes
We provide a free dispute resolution service for tenancy deposit disputes arising from protected deposits with one of our tenancy deposit protection schemes. Through our software solution and conciliation activities we aim to resolve most disputes by agreement but where this is not possible our adjudicators will make a binding decision on how the deposit should be split between the landlord and the tenant, based on the evidence that has been submitted to them to consider.
New Homes Ombudsman Service
TDS has been commissioned by the New Homes Quality Board to operate the new Homes Ombudsman Service. This service resolves disputes between homebuyers and developers of new homes. The Ombudsman considers complaints about breaches of the new Homes Quality Code up to two years from the time the new home was purchased.
Tenancy Deposit Protection
Our Charities
TDS Charitable Foundation
This is a charity supported by TDS which aims to raise standards in the private rented sector. Formed in 2014 it provides grants to a range of organisations.
Safe Deposits Scotland Charitable Trust
This charity is supported and funded by SafeDeposits and like the sister charity in England it aims to raise standards in the Scottish private rented sector.
Partnerships
We partner with Proptechs to bring new innovations tour customers. If you’re interested in finding out more about our activity with Proptechs or would like to discuss the potential of working together, please contact us using the form below. One of the team will get back to you shortly.
OpenBrix
TDS recognises the need to raise standards for tenants. We work closely with OpenBrix, an industry leading property platform provider, to develop and provide a multi-functional tenant app, tlyfe, to tenants. Alongside a range of features, TDS tenants can view and manage their deposits within the app free of charge anytime, anywhere.
Inventory Solutions
TDS has long recognised the importance of an accurate and comprehensive inventory to minimise the number of tenancy deposit disputes. It is also very important that tenants are able to review and comment on the inventory and for these comments to be recorded.
We work closely with Inventory Hive an industry leading provider of inventory software, to ensure that inventory clerks, letting agents and landlords have access to an easy to use software solution that, if used properly, should reduce tenancy deposit disputes.
End of Tenancy Solutions
We encourage landlords and lettings agents to stay in touch with tenants throughout the end of the tenancy period; reminding tenants to pay the last month’s rent, to clean the property, repair any damage and sort out the garden.
That’s why we are working closely with The Depositary. This innovative software application helps landlords and lettings agents to better manage the end of tenancy process. We’ve integrated some of The Depositary’s process into our tenancy deposit software, as we know that this solution will lead to fewer disputes for us to handle.