Making a meaningful difference: TDS Social Impact Report 2024-25
- Admin
- 4 minutes ago
- 2 min read
TDS is proud to publish its latest Social Impact Report 2024-25, highlighting the difference it is making to individuals, communities and society across the UK.
The report marks a major step forward in TDS’ journey to better understand, measure and grow the social impact that it creates.
Social impact is central to TDS’ purpose: to raise standards, resolve disputes, and make life easier for landlords, letting agents and tenants.
This is achieved through its core services of deposit protection and dispute resolution, but also through education and training, research, partnerships, charitable projects and technological innovation.
Together, these efforts help build a fairer, more professional and more accessible Private Rented Sector (PRS).
What’s new in 2024-25?
This year, TDS developed a Social Impact Framework with HACT, working towards a consistent way of measuring what matters most.
TDS engaged its staff and Board to help shape the outcomes it should prioritise. Their message was clear: TDS should focus on the areas where it can make the biggest difference – easier access to resolution, reduced financial and mental stress, and a better educated, more professional sector.
Using its new Social Impact Framework, TDS identified five key areas where it makes a difference:
Stronger communities: through charitable funding and partnerships with organisations like CRISIS, it helps people access housing and support those most in need.
Tackling economic inequalities: by protecting deposits and resolving disputes quickly, TDS gives people financial security. TDS also helps fund deposits for vulnerable tenants.
Education, training and research: TDS equips landlords, agents and tenants with information and carries out research which helps inform better policy making.
Health and wellbeing: early, fair dispute resolution reduces stress and improves relationships.
Equal opportunity and work which makes a difference: TDS promotes fairness, equality and professional development for everyone in the PRS.
Social impact highlights in 2024-25
This year’s report demonstrates impact at scale, including:
£2.45 billion in deposits protected across TDS Group
Over 33,000 disputes resolved, easing pressure on the courts and delivering faster, fairer outcomes
42% of disputes resolved early or through self-resolution, reducing stress and speeding up access to deposits
129 complaints investigated and resolved about New Homes by our New Homes Ombudsman Service
Over £1 million invested in charitable initiatives across the UK
158 people rehoused and 95 tenancies sustained through the Crisis partnership
4,000+ landlords and tenants surveyed through “Voice of” research programmes that inform government policy
1000+ hours of training delivered through the TDS Academy
Beyond the numbers, the report also brings impact to life through case studies and personal stories, showing how TDS’s work and partnerships directly improve outcomes for individuals, communities and support a stronger sector.
Moving forward, TDS will build on this work to capture social impact in even more meaningful ways, and ensure its activities deliver lasting positive change.
