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#PressRelease: TDS teams up with NRLA to extend tenancy dispute resolution service

TDS Resolution [an association between the Dispute Service and the National Residential Landlords Association - NRLA] is extending the remit of its service to cover a much wider range of landlord and tenant disputes.

TDS Resolution was originally launched in July 2020 to help landlords and tenants resolve rent arrears issues through mediation and facilitate agreements for suitable rent arrears repayment plans. The experience of this scheme is that cases are being referred to it far too late, which means that not much can be done to agree a suitable rent reduction plan.

So, building on work done to date by TDS Resolution, the tenancy dispute resolution service is about to expand to cover a wider range of landlord-tenant disputes and hopefully deal with these much earlier so there is a greater chance of securing a successful resolution.

This extended offering will be a conciliation/mediation service, meaning experienced dispute resolution staff employed by TDS Resolution will play an active role in trying to resolve landlord-tenant disputes.

The Dispute Service and the NRLA have a longstanding relationship and the decision to launch this enlarged tenancy dispute resolution service is an important step in cementing the already strong relationship.

From 1st April 2021, the extended service will be free of charge and accept referrals from tenants as well as landlords. The move to a free service comes in the continuing COVID-19 pandemic which has left both landlords and tenants in difficult financial circumstances.

Steve Harriott, CEO of the Dispute Service said:

“TDS Resolution has made great strides since its launch in helping parties reach suitable rent arrears repayment plans. The Dispute Service has always been committed to raising standards in the Private Rented Sector and making peoples’ lives easier. The extension of the service, to cover a wider range of landlord and tenant disputes, is an important step in achieving our goal. The service will also provide useful evidence to back up the NRLA’s call for a National Conciliation Service to deal with these types of disputes across England and Wales”.

The extended service will focus on dealing with disputes in the following areas:

  • Property standards

  • Repairs

  • Entry rights

  • Rent arrears

  • Threatened evictions

  • Breach of tenancy terms

  • Noise/Anti-social behaviour (except serious anti-social activity)

Welcoming this initiative Ben Beadle, CEO of the NRLA said:

“We welcome the introduction of this pilot, which the NRLA believes can go a long way towards putting conciliation firmly at the heart of landlord-tenant relationship. Conciliation is a key element of the NRLA’s Renters’ Reform Bill proposals and it is our view that with the Renters’ Reform Bill rapidly approaching there is a pressing need for a more efficient system, which provides easy, convenient access to resolving disputes for landlords and tenants alike.”

Further information can be found on the website at:


George Chrysanthou

Executive Assistant


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The Dispute Service Limited is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.

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