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Rent a private property? What’s the most common issue you’ve encountered during tenancy?

Whether you’re a landlord or a tenant, if you rent a private property issues and disputes can crop up. Some can be prevented whilst others are out of your control – but, in our experience, most can be resolved amicably.

TDS Resolution offers a free independent mediation service to landlords and tenants to help them resolve disagreements or problems. The aim is to help maintain the tenancy so all parties can move forward with a solution that suits all.

We launched the service in July 2020 to help deal with rent arrears that increased during Covid-19. The service proved so popular that, in association with the National Residential Landlords Association (NRLA), we extended the service in April 2021 to help with other common issues such as repairs, property standards and threatened evictions.

Here’s where we need your help…

As we develop this service further, we want to make sure we’re designing it around your needs.

Are you experiencing any of these issues right now?

We’re here to help.

TDS Resolution is a free, impartial property mediation service dealing with mid tenancy disputes. To find out more, visit our webpage and request a call back. Our friendly team will contact you for a confidential chat.


George Chrysanthou

Executive Assistant & TDS Resolution Coordinator

George joined Tenancy Deposit Scheme (TDS) in June 2019 as a Customer Service Advisor. Soon after, George was promoted to work closely with CEO Steve Harriott as his Executive Assistant. Since then, George has been involved in a number of new initiatives in bid to raise standards in the Private Rented Sector. Notably, In July 2020, TDS Resolution was launched. George acted as lead on the service, undertaking cases and being responsible for its daily running. TDS Resolution was extended on the 1st of April 2021 in association with the NRLA where George took on the role as Coordinator. George studied Law and Criminology at university prior to undertaking the Bar Professional Training Course and successfully getting Called to the Bar of England and Wales.


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The Dispute Service Limited is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.

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