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Privacy Policy


Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices along with what data we collect, why we collect it and what we do with it.

The information we collect

Information collected through out Contact Us Form

Upon completion of the Contact Us form, your details will be sent through to our Customer Contact team at our Head Office to deal with your query.

Any other data we collect is data you provide to one of our subsidiary organisations and their individual privacy policies can be found on each of their respective websites. 

How we collect personal information

The Dispute Service Limited collects data through out Contact Us Form, or through our subsidiary organisations for which we are the Data Controller. 

How we use your personal information

All data is processed and held in accordance with each subsidiary organisation’s privacy policy.  We process data in order to offer a product or service to our customers and the data is only processed and used for the purpose for which it was taken. 

Sharing information

The Dispute Service may share information which is stored on our secure serves which may be accessed from time to time by our Technology and IT partners who maintain and service the system for us.


Where you choose to engage our services, you accept that we will process the data as necessary in order to fulfil our duty to provide a resolution between two parties. 

Legal reasons

We retain the right to share your information with organisations or individuals if we reasonably believe in good faith that disclosure of information is necessary to:

  • Fulfil an applicable law, regulation or legal process.

  • Fulfil an enforceable Government request.

  • Protect vital interests of a data subject (e.g. life or death situations, vulnerable situations) and performance of a task in the public interest.

  • Address fraudulent activity including in the prevention or detection of it.

  • Address a security issue.

  • Address a technical issue.

TDS reserves the right to share non-personal information publicly and with our partners for educational purposes, publication of annual reviews or publication of statistics.

Our Data Processors

Information may be disclosed to third parties who TDS hold a contract with for data processing circumstances such as our website providers.

Your rights

Under the General Data Protection Regulations (GDPR), you have a number of rights regarding the data we hold for you. TDS wants to ensure our customers are aware of their rights and how we ensure they are met:

Right to rectification – Your right without undue delay to rectification of inaccurate personal data.  Our customers are able to update their personal details online under their account or alternatively, can contact TDS for help updating details.

Right to erasure – Your right to the deletion of your personal data.  TDS will consider a request for data erasure on a case by case basis depending on whether TDS must retain the data for legislative purposes.

Right to restrict data processing – Your right to obtain from us restriction of data processing.  TDS will consider the GDPR circumstances that may be relevant around any request.  Where processing restrictions are granted, such personal data will only be processed with consent or in relation to legal claims.

Right to data portability – Your right to receive personal data in a structured, commonly used format.  You are able to find your personal data under your account. Alternatively, TDS will provide all data held for you in a readable format.

Right to object – Your right to object at any time to processing of personal data.  TDS will only proceed with processing if we have compelling legitimate grounds for processing after an objection to processing.

Right to not be subject to automated-decision making – TDS will not subject any individual to automated-decision making.

Subject access requests and complaints

Any Subject Access Requests should be made directly to the subsidiary organisation with who you use.

Retention of information

All information will be stored securely in line with each subsidiary organisation’s own privacy policies. 

© 2023 The Dispute Service Limited, All Rights Reserved.

The Dispute Service Limited is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.

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